Excel Trailers Ltd
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At www.exceltrailers.co.uk we want you to have an enjoyable shopping experience with us as we endeavour to provide you with the very best possible products and services. Below are our terms and conditions for our online shop http://shop.exceltrailers.co.uk and we recommend you read these as by using our online shop which sits on our main website www.exceltrailers.co.uk you accept and agree to be bound by our conditions. We may change our terms from time to time without notice to you and any changes will only apply to orders placed subsequent to any alterations.

Company Details

www.exceltrailers.co.uk and http://shop.exceltrailers.co.uk are owned and operated by Excel Trailers Ltd.‚ a British registered company based in England and is subject to English law. Our company registration number is 06839300, our Vat Number is : 948 6996 38 and our registered address is: Handel House, 95 High Street, Edgware, Middlesex, HA8 7DB.

If you have any questions or queries‚ please contact us at sales@exceltrailers.co.uk or by telephoning 01279 42 22 27 or by using our contact page click here and we will get back to you.

"We"‚ "us" and "our" refer to http://shop.exceltrailers.co.uk and www.exceltrailers.co.uk and Excel Trailers Ltd.‚ its subsidiaries‚ associated and affiliated companies.

Purchase

To make a purchase from www.exceltrailers.co.uk you must be over 18 years of age. If you are under 18 and wish to use our website‚ you must do so only with the involvement of an adult. All quoted prices are exclusive of V.A.T and any delivery charge levied on your purchase is quoted prior to confirming your order. All our prices are quoted in GBP(£s) sterling and we are only able to accept orders from the UK mainland, Northern and the Republic of Ireland.

When you have placed an order with www.exceltrailers.co.uk you will receive a confirmation e-mail with the details of your purchase. Your order represents an offer to purchase an item which is only accepted when we e-mail confirmation of dispatch. For more details‚ please read our delivery and returns policy.


Payment Gateway

We take security very seriously. When you enter your payment details‚ our ‘Secure Server Software’ (SSL) encrypts this data before sending it over the internet. Our Secure Server uses 128 bit encryption which is the highest level on encryption currently available. We take all reasonable precautions to keep your payment and order details secure‚ however‚ unless we are negligent we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. Please be aware that your statement will show a payment to Excel Trailers Ltd.

Telephone Orders

If you wish to purchase your goods over the telephone, please call 01279 42 22 27 and our expert team can give you advice as well as process the order for you.

Copyright

The graphics‚ logos‚ text and content of our site are the property of www.exceltrailers.co.uk and Excel Trailers Ltd. Any use of the graphics‚ logos and contents are strictly forbidden unless authorisation has been given in writing by the proprietors of www.exceltrailers.co.uk


Your Account

To make a purchase from our website‚ you may be asked to complete your details with an e-mail address and password. It is your responsibility to maintain the confidentiality of your account details and you must ensure‚ when sharing a computer with someone else‚ you restrict access to your account.

We recommend you do not allow your password for this or any other websites to be saved in your Internet browser. This is a precautionary measure and although it is less convenient on sites you visit frequently‚ it makes you less vulnerable if the password was stolen or a virus were to attach itself to your equipment.

Please ensure that the details you provide us with are correct and complete. If there are any changes to your contact details‚ please correct them by logging in to your customer account profile and making the appropriate alterations.

For details on our commitment to your privacy‚ please view our privacy policy click here.

Your Conduct

You must not use our website in any way that is likely to cause disruption or damage or for any fraudulent or criminal act. You accept that all communications sent from your computer are your responsibility and not ours and any comments and reviews that are left reflect your view and not that of either www.exceltrailers.co.uk or Excel Trailers Ltd.

Communication

By agreeing to our terms and conditions‚ you accept to receive electronic and postal communications from us. If‚ at any time‚ you no longer wish to receive information from us regarding products or services‚ you can e-mail using our contacts page click here This does not affect your statutory rights.

Specifications

www.exceltrailers.co.uk has taken every care in the preparation of the content of this website‚ in particular‚ to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However‚ orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Packaging may vary from that shown and the weights and dimensions are approximate guides only. We have made every effort to display as accurately as possible the colours of our products that appear on our website however‚ the actual colours you see will depend on your monitor and we cannot guarantee your monitor's display of colour will accurately reflect the colour of the product on delivery.

Sometimes product specifications may change, in such instances we'll do our very best to inform you when placing your order. No guarantee is given or implied that goods will confirm in absolute detail to the description or illustrations published.

Sometimes we may experience difficulties with the supply of certain products and may therefore provide a substitute of the same or better quality at no extra cost.

To the extent permitted by law in England‚ we disclaim all warranties‚ express or implied‚ as to the accuracy of the information contained in any of the materials on this website. www.exceltrailers.co.uk or Excel Trailers Ltd, shall not be liable for any personal or business related loss or damage which may arise from the use of any of the information contained in any of the materials on our website.

Customer Satisfaction

At www.exceltrailers.co.uk we want you to be thoroughly satisfied with the products and services we provide however‚ in the unlikely event that you are not satisfied with the service you have received‚ please e-mail us using our contact us page click here and we will deal with any enquiry promptly‚ efficiently and professionally.

Delivery

The items displayed on our website are normally either in stock or available from one of our key suppliers. We challenge ourselves to provide a prompt delivery service and most orders are dispatched on a 24 or 48 hour courier service - orders must be received by 12:00 on a working day and passed all our security checks for 24-48 hour delivery. Please note than some orders can take up to 5 days. If you need the item by a specific date, please contact us to discuss available delivery options. All orders will have to be signed for on delivery. Deliveries are made Monday - Friday.


*Standard Delivery is £5.00 for orders under £20.00 to the UK mainland and £9.75 for orders up to the value of £150.00 - this is one charge for the entire order, not per item so the more you order, the more you SAVE! This applies to all UK Mainland addresses. The delivery charge for large or bulky items may be higher and will stated on the relevant page.


Regrettably, due to the additional charges our couriers levy to deliver to the Highlands, Islands, Northern and the Republic of Ireland, we have to charge a fixed fee of £15.00*. Again, this is one charge per order, NOT per item. The delivery charge for large or bulky items may be higher and will stated on the relevant page.

When ordering multiple items, we may fulfil your order in separate consignments but will not charge any extra for doing so. In the event of an item being unavailable or we have failed to deliver within 28 days, we will make contact with you explaining the details and give you the opportunity to cancel your order. Any payment you have made to us will be refunded.


When you have placed an order with www.exceltrailers.co.uk , you will receive a confirmation e-mail with the details of your purchase. Your order represents an offer to purchase an item which is only accepted when we e-mail confirmation of dispatch

Items that are specifically made to your requirements may take longer to be despatched and timescales will be advised at the time. This applies to items such as pelmets, skirts, gas struts etc. Made to measure items are non returnable/non refundable.

Excel Trailers Ltd cannot be held responsible for late delivery by the courier/carrier companies.


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